Shipping Policy

Shipping Policy

At Toloria, we are committed to delivering a smooth and transparent shipping experience. Please review the information below to understand how we handle shipping and delivery.

Who We Are

Toloria (“we,” “us,” or “our”) operates toloria.com. Our mission is to ensure a seamless delivery process that prioritizes your convenience and satisfaction.

Shipping Costs

  • Free Shipping: We proudly offer free shipping on all orders, with no minimum purchase required.

Shipping Range

  • Delivery Area: We currently ship to addresses within the United States.

  • Expansion Plans: We are exploring opportunities to expand our shipping services to additional regions in the future.

Order Processing Time

  • Handling Time: 1–2 business days (Monday to Friday)

  • Transit Time: 3–5 business days (Monday to Friday)

  • Cut-Off Time: Orders placed before 3:00 PM MST (GMT-07:00), Monday to Friday, will be processed the same day. Orders placed after this time will be processed on the next business day.

  • Non-Shipping Days: We do not process or ship orders on weekends or public holidays.

Shipping Process

  • Courier Partners: We ship with trusted carriers such as DHL and FedEx to ensure fast and reliable delivery.

  • Tracking: Once your order has shipped, you will receive a confirmation email with your tracking number and link.

Lost or Damaged Packages

  • Damaged Items: If your package arrives damaged, please contact us within 48 hours so we can promptly resolve the issue.

  • Lost Orders: If your package is lost or missing, get in touch with us immediately and we will assist you in locating your order or providing a replacement.

Returns

For details on how to return an item, please refer to our Refund & Return Policy . (Make sure to link this to your actual Returns Policy page.)

Contact Us

If you have any questions or need help with your order, feel free to contact us:

  • Email: support@toloria.com

  • Phone: +1 (307) 271-0066

  • Address: 118 Creekside Dr, Victoria, TX 77904, US

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (MST)